Rider safety is our top priority, which is why we issued the safety notice as quickly as possible. Replacement parts are currently in production. We will send you a second notification once the remedy is available. Stromer expects to notify customers by the start of 2026 regarding a free-of-charge suspension fork repair at an authorized Stromer dealer of your choice.

Activating Smartlock

Smartlock makes your Stromer even smarter: your bike locks and unlocks automatically when you approach or leave. There is no need to press a button. If Smartlock stops working, you can quickly fix it by reconnecting your Stromer with the OMNI app. Follow the steps below to get it working again:

Requirements

• Smartphone with Stromer OMNI app installed
• OMNI C or OMNI B basic with connectivity upgrade required, software version 4.5.0.3 or newer

1. Remove Stromer from your phone

• Open OMNI app → Smartlock → Disconnect/Unlink → OK
• Go to Bluetooth settings → remove your Stromer
  • Android: Unpair
  • iPhone: Ignore this device

2. Remove connection from your Stromer

• Switch OMNI App → On (if not already on)
• Under Devices → remove your phone if still listed

3. Reconnect

• In OMNI app → Smartlock → Configuration/Theft protection
• On Stromer → Menu → Bluetooth → OMNI App → Devices → New pairing drag embedded assetpublishedbluetooth omni app devices

• In OMNI app → Connect → Select your Stromer → Confirm

Trouble shooting: If you can't reconnect your bike, restart your Stromer and try again.

4. Using Smartlock

• App must be open (background is sufficient)
• Bike must be switched on
• Set distance in OMNI app: Close (1–2 m), Medium (3–5 m), Far (7–10 m)

That’s it! Your Stromer is now ready to lock and unlock automatically again when you get on or off.

Activating Smart.Shift Pre.Select

With software update 4.5.1.3, we introduced Pre.Select, a semi-automatic shifting mode. In this mode, your Stromer automatically shifts to the gear best suited to your current speed when you’re coasting without pedaling. This way, the correct gear is ready when you start pedaling again.

Requirements

• Stromer Bike with Pinion Smart.Shift

Additional information

• You can adjust your preferred cadence individually.
• The configured start gear from Start.Select is also taken into account.
• Manual shifting remains possible at any time.

How to activate

Go to:
MENU → BIKE → SMART.SHIFT → PRE.SELECT

The range of an e-bike, meaning how far you can ride on a single battery charge, is influenced by many factors. These include the rider’s weight, the terrain (such as hills and elevation changes), the surface (asphalt, gravel, wet or dry), weather conditions (wind, rain, temperature), and tire pressure. The level of motor assistance, selected gear, pedaling cadence, riding style, average speed, riding position, and the number of stops per trip also play a role. Even the condition of wear-and-tear components and the age and capacity of the battery can significantly affect the range. The more efficiently you ride, the farther you’ll go.

Activating and deactivating the Autolock function in the Stromer OMNI app

You can activate and deactivate the Autolock function of your Stromer e-bike via the Stromer OMNI app.

To activate Autolock, open “SETTINGS”/“AUTOLOCK” in the Stromer OMNI app and set a timer. The minimum period that can be set at the timer is three minutes.

If you have activated the Autolock function by app, here you can set a time after which your Stromer is automatically locked once you have parked it. To unlock it, enter your PIN in the touchscreen when you switch on the bike.

Note:
Autolock can only be activated via the Stromer OMNI app. Users without an app can lock the Stromer bike directly via the touchscreen.
If you ride off on a locked bike, after a short time the anti-theft mode is activated.
If Autolock is not activated, the bike is automatically switched off if it remains inactive for 5 minutes without being locked.

How-to-video:

https://www.youtube.com/embed/AB7EWqcYd6g